We hope that these goods are correct, but if not please find our return/refund policy below. ANY discrepancies MUST be reported within 48 HOURS from the date of receipt of goods.
EXCHANGE GOODS: Please contact GO DIVE before returning any items. If the item was ordered incorrectly i.e.: wrong size, colour, then a free exchange can be made within 7 days of receipt. Postage will NOT be free on the return item.
UNWANTED GOODS: Please contact GO DIVE before returning any items. A full refund (minus the cost of posting the item to you) can be issued for any unused returned goods within 7 days of receipt.
Customers have a statutory 'cooling off' period of seven business days from the day they receive their goods, in which time they should notify Go DIVE that they wish to cancel their contract with GO DIVE and a full refund be given, including any original delivery charges.
If the customer should choose to return a product to you by providing you notification within the seven day cooling off period, then the return delivery costs will be borne by the customer. However, if the customer is returning the product(s) due to a fault, the return costs will be borne by you, the merchant.
FAULTY GOODS: Please contact GO DIVE immediately upon noticing the fault. The goods can either be replaced f.o.c. or a full refund given. Please note that the fault during use, such as flooding, may require the goods to be returned to manufacturer for warranty confirmation. If the goods are found NOT to be faulty, all costs incurred will be charged to you.
NOTE: This policy is for items purchased on www.godive.net. For items purchased instore returns policy is different.