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The Friendly Dive Store


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Returning Goods / Faulty Goods
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods
or hand them over to us at Nottingham Road, Spondon, Derby, DE21 7NP without delay and in any event not
later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met
if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of
returning the Goods.

Exchange of Goods Purchased online

If you want to return items purchased for exchange due to incorrect ordering please note that return postage will be charged.

If the exchange is due an error on our part then postage back to you will not be charged.

Faulty goods: We check all items before we send them out to help ensure that items are in the correct condition however we do understand that occasionally items may be faulty. Please contact us immediately upon noticing a fault with a brief description of the issue and how you found it and an image of the issue or area effected. The item will either be replaced or you will be given a full refund. Please note that where a fault has occurred during use, such as flooding, then we may require the item to be returned to the manufacturer for warranty confirmation. If the item is found not to be faulty, all costs incurred will be charged to you. You ( the customer ) will have upto 30 days to inform us of a faulty product after delivery.
For the purposes of these Cancellation Rights, these words have the following meanings:
distance contract means a contract concluded between a trader and a consumer under an organised distance sales
or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the
exclusive use of one or more means of distance communication up to and including the time at which the contract
is concluded;
sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a
consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and
services as its object.

Note: All items purchased in store should be returned to the store.

Shipping is calculated at checkout but for most items shipping to mainland UK postcodes is £4.99.

Some areas of the country may incur an additional charge. You can find the cost of shipping by adding the item to the cart and calculating the cost by inputting your postcode.

Please contact us to ask about your postcode if you are unsure.

If your order hasn’t arrived yet we’re sure it’s nearly with you. Most orders are sent with a courier and for these orders tracking details will be supplied to you if a mobile or email address has been left.

If there’s no tracking or no update available, chat with us and we’ll be happy to help!

We always try to offer low prices on equipment to give our customers the best possible value. If you’re interested in getting us to match a price get in touch and we’ll do the rest!

Our store is now fully open again !! A face covering must be worn when in the store. You are able to try on suits, masks etc but please let us know what you have tried so we can isolate the item if you do not purchase it.

There are still a few delays in obtaining stock from some suppliers at present.

Please be aware there may be delays in processing/delivering your order due some issues with accessing stock from manufacturers. We will get your order to you as quickly as we can, but please expect some delays.

In this section we have listed some answers to the most frequently asked questions. If you can’t find the answer to your question here then please contact our friendly team who will be happy to help.

We are happy to say we can now offer interest free credit on all orders.

Getting that perfect piece of dive equipment is easier than ever before with a choice of interest free loans. Interest free finance could help make it straightforward and accessible – with 0% APR representative.

Subject to application, financial circumstances and borrowing history. Eligibility criteria and minimum amounts apply.

Qualifying for a tailored finance option with one of our partners is straightforward – with 0% APR representative – , you can apply for interest free credit online or in store. As an illustrated example, with a deposit of as little as 10% you could apply for an Interest Free Credit loan with a repayment term of 6,10 or 12 months.

  • Cash Price Sample £500.00
  • 10% Deposit £50.00
  • Remaining balance £450.00
  • 6 monthly installments of £75.00
  • Charge for interest £0.00
  • Total amount payable £500.00

Interest free credit can be used to acquire single pieces, or on a combined purchase.

What do I need?

  • * Minimum Loan and eligibility applies
  • At least 18 years old.
  • A UK resident for three years or more.
  • Employment & income information
  • Have a mobile phone number and email address
  • Have a UK bank account